GETTING IT TO YOU.
Everything about how your order travels, and what to do if something isn't right.
SHIPPING
ARRIVES IN 2–6 DAYS.
Metro cities: 2–3 days after dispatch. Rest of India: 4–6 days. Your tracking link arrives by email the moment your order leaves us.
COMING SOON..
Order confirmed
Immediately after payment
Dispatched
Next business day
In transit
Tracked end to end
Delivered
2–6 days from dispatch
IF SOMETHING ISN'T RIGHT.
We want every piece to land the way it was meant to.
ELIGIBLE
- Pieces that arrive damaged or defective
- An incorrect item was sent
NOT ELIGIBLE
- Earrings of any kind (hygiene policy — no exceptions)
- Change of mind, sizing, or personal preference
- Pieces that have been worn, altered, or resized
- Items not in original packaging
- Orders placed during a sale or with a promotional code
- Custom or personalised pieces
- Any claim submitted without the required unboxing video (see below)
For hygiene reasons, all earrings are final sale. This applies without exception — studs, drops, hoops, and ear cuffs.
Before opening your package for the first time, start recording. Your video must be one continuous, unedited take that shows the sealed package before opening and the item once unpacked. This is the only way we can verify the condition of your order at the point of delivery, and claims submitted without it cannot be accepted.
CONTACT US WITHIN 72 HOURS
Email hello@mihirabyremya.com, or call or WhatsApp us at '9074186858', with your order number, a description of the issue, clear photographs of the piece and its packaging, and your unboxing video.
WAIT FOR CONFIRMATION
We'll respond within one business day to confirm whether your claim is eligible.
SEND IT BACK (IF REQUESTED)
If we need the piece returned to process your claim, pack it securely in its original box and ship it back within 7 days of receiving confirmation. Return shipping for damaged or incorrect orders is fully covered by us.
RECEIVE YOUR RESOLUTION
Once your claim is confirmed, we'll arrange a replacement at no cost to you, or store credit if a replacement isn't available, within 3–5 business days.
SOMETHING ARRIVED WRONG.
It shouldn't happen. When it does, we make it right.
Email hello@mihirabyremya.com or WhatsApp us at '9074186858' with your order number, clear photographs of the piece and its packaging, and your unboxing video. We need to see the damage, and confirm it was present on opening, to understand what went wrong.
We'll assess the photographs and unboxing video and respond within one business day. If the damage is confirmed, we'll arrange a replacement at no cost to you, or offer store credit if a replacement isn't available. Return shipping for damaged or incorrect orders is fully covered by us.
A few things people ask.
Yes. A tracking link is sent to your email the moment your order is dispatched. If it hasn't arrived, check your spam folder — then write to us at hello@mihirabyremya.com
Metro cities: 2–3 days after dispatch. Rest of India: 4–6 days. Orders are dispatched the next business day.
Yes, shipping is free on all orders above INR 999. (A shipping fee of INR 60 to INR 90 applies to orders below INR 999.)
No. All earrings are final sale for hygiene reasons — studs, drops, hoops, and ear cuffs without exception.
Email hello@mihirabyremya.com with your order number. We'll confirm eligibility and walk you through the next steps. The 3-day return window runs from your delivery date.
We don't. All eligible returns are resolved via exchange or store credit.
Not at this time. We ship within India only.