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HOW WE USE IT WHO WE SHARE IT WITH COOKIES YOUR RIGHTS RETENTION & CARE CHANGES TO POLICY QUESTIONS OR CONCERNS

PRIVACY POLICY

Last updated: 27th July 2026

We collect only what we need to fulfil your order and improve your experience. We do not sell your information. You can ask us to correct or delete your data at any time. This policy applies to everything you share with us on mihirabyremya.com.

WHAT WE COLLECT

When you visit mihirabyremya.com, we may collect the following:

  • Name and contact details – collected at checkout and account creation.
  • Delivery address – collected at checkout; used only for order fulfilment.
  • Payment information – processed by Razorpay; we do not store card or UPI data.
  • Email address – used to send order confirmations and shipping updates.
  • Browsing behaviour – pages visited, products viewed, session duration; collected via cookies and analytics tools.
  • Device and location data – browser type, IP address, and approximate location; collected automatically on site visit.

HOW WE USE IT

We use your information only for the following purposes:

  • To process and fulfil your order, including dispatch and delivery communication.
  • To send transactional emails - order confirmation, shipping update, delivery confirmation, and return initiation. No promotional emails unless you have separately opted in.
  • To operate and improve mihirabyremya.com - identifying errors, understanding navigation patterns, and improving product pages.
  • To comply with our legal obligations under Indian law, including GST record-keeping requirements.
  • To respond to your queries when you contact us directly.

WHO WE SHARE IT WITH

We do not sell your personal information. We share limited data with the following service providers solely to operate our store:

  • Payment processing – our payment partner, for secure transaction processing, under its own privacy policy.
  • Shipping and logistics – our fulfilment and courier partners, for order dispatch and delivery tracking.
  • Email communications – our email service provider, for sending transactional emails triggered by your order activity.
  • Analytics – aggregated, anonymised site traffic and advertising measurement tools.

All third-party service providers are contractually required to handle your information in accordance with applicable law. We do not share your data for advertising targeting without your consent.

Some of these service providers may process or store data on servers located outside India. Where this happens, we take reasonable steps to ensure your information continues to receive a level of protection consistent with this policy and applicable Indian law.

COOKIES

Mihirabyremya.com uses cookies - small files stored on your device - to remember your cart, understand how you navigate our store, and measure which pages are most useful.

Essential cookies are required for the store to function and cannot be turned off. Analytics and marketing cookies are optional and will only be activated with your consent, which you may give or withdraw through the cookie preferences shown on our site or through your browser settings.

We use analytics tools and conversion-tracking pixels for aggregated site traffic and advertising measurement. These are not used to build individually identifiable advertising profiles from your data.

YOUR RIGHTS

Under the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, you have the following rights in relation to the personal data we hold about you:

  • Access – you may request a copy of the personal data we hold about you.
  • Correction – you may ask us to correct inaccurate or incomplete information.
  • Deletion – you may ask us to delete your personal data, subject to our legal retention obligations.
  • Withdrawal of consent – where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
  • Grievance redressal – you may contact our Grievance Officer at hello@mihirabyremya.com if you believe your data has been mishandled. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India as provided under the DPDP Act, 2023.
  • Nomination – under the DPDP Act, 2023, you may nominate an individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, write to us at hello@mihirabyremya.com. We will respond within 30 days of receiving your request.

DATA RETENTION

We retain your personal data for as long as necessary to fulfil your order and comply with our legal obligations. Order records, including name, address, and transaction data, are retained for a minimum of 8 years in accordance with GST record-keeping requirements under the CGST Act, 2017. After this period, data is deleted or anonymised. You may request early deletion of non-mandatory records by writing to us; requests will be honoured subject to legal retention obligations.

SECURITY

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend that you avoid sharing sensitive information with us through insecure or unofficial channels.

CHILDREN

Mihirabyremya.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us at hello@mihirabyremya.com and we will delete it promptly.

CHANGES TO THIS POLICY

We may update this policy from time to time. When we do, we will revise the date at the top of this page. If changes are material, we will notify you by email or by placing a notice on mihirabyremya.com before the changes take effect. Continuing to use our store after changes are published means you accept the revised policy.

QUESTIONS OR CONCERNS

If you have any questions about this policy or about how we handle your information, you may contact us in the following ways:

EMAIL
hello@mihirabyremya.com
REGISTERED ADDRESS
Flat No. 11A, Canaan Habitat, Thundathil, Chenkottukonam Road, Karyavattom, Thiruvananthapuram, Kerala 695581

The Grievance Officer is designated under the Information Technology Act, 2000. Response time: within 30 days of receipt.